Maintenance

A comprehensive Maintenance and Repair Management program addresses all aspects of vehicle repairs, including both preventive and corrective maintenance. The program is designed to provide total vehicle maintenance administration and cost control through a combination of purchasing programs and pre-approved repair networks.

The program consists of a system of national account service providers designed to handle tire replacement, mechanical repairs and necessary preventive maintenance. Utilizing this extensive network of national account service providers and repair facilities, drivers are serviced quickly, conveniently and consistently.

Key Features:

• Customer Contact Center available via a toll-free telephone number 24 hours a day, every day, year round
• Network of national account service providers and independent repair facilities with more than 50,000 locations
• Comprehensive quality control program to ensure the highest level of customer service
• Less than 10 seconds average speed of answer by the Customer Contact Center
  

Key Benefits:

• Cost effective in helping to manage your company vehicles
• Confidence in repairs and pricing overseen by trained ASE certified technicians
• Repair facilities conveniently located near drivers
• Guaranteeing drivers receive the highest level of service by qualified ASE certified technicians

Statistics:

ASE Certified repair technicians with an average of 20 years automotive repair maintenance experience
Awarded ASE Blue Seal of Excellence for 7 consecutive years and I-CAR Gold certification for 11 consecutive years

Procedures:
The repair facility will contact an ASE certified technician through the Customer Contact Center who will immediately assist for quick and appropriate service. Network uses the vehicle history and your program parameters to evaluate and approve the appropriate repairs. You can set the level of authorizations for repairs, which allows Network to better assist drivers. ASE certified technicians work with the repair facility to negotiate pricing and monitor repairs to verify they are completed in a timely manner and in accordance with ASE and industry standards. Network facilitates the repair process to get your drivers back on the road as soon as possible. Post warranty recovery is pursued on repairs that become necessary before their time.

Accident Reporting:
Accident reporting specialists are available 24 hours a day, every day, year round - ready to record all the details to ensure fast and accurate handling of the claim.

Collision Repair:
Through Network, you have access to the most experienced ASE and I-CAR certified technicians who ensure that your vehicles are repaired quickly, cost-effectively and properly.

Rental Program:
A single phone call is all it takes for your driver to get a rental vehicle for any reason at specially negotiated rates. Network tracks the time a driver is in a rental vehicle, ensuring minimal downtime and saving your company unnecessary expenses.

Glass Repair/Replacement:
Network maintains one of the largest networks of automotive glass facilities that can repair or replace windshields at your drivers' convenience, even at their homes or offices.